Unfortunately, Apple Store handles the payment errors in iTunes. Please proceed with the steps below to follow up on your transaction with Apple: Go to Apple's website by clicking the link below and select iPhone.https://getsupport.apple.com/GetproductgroupList.action
Click on “iTunes Store, App Store or iBook Store”.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/b7976c0a-bcb1-4115-bc1f-6a040fd3916f_AppStore1-2.png)
Click on “How to recover missing purchased items”.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/e68cc505-fbcd-491a-8b4e-21a4b6e56b20_AppStore1-3.png)
Select Email.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/0d538888-dadc-4856-811d-43d46098a909_AppStore1-4.png)
Put your name/E-mail address, Apple ID and provide the requested information such as: - Device: User's phone device (Ex. iPhone 4S)- Item title: Coins – Ultimate Tennis- Order Number: Put order number of the transaction.- Details: provide a detailed description of the problem (Ex. Coins dispatch error.) Click 'Continue' to submit your request.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/13e76430-e046-4a73-8d92-351f2161a30c_AppStore1-5.png)
If you are having difficulties finding the order number follow this link: http://support.apple.com/kb/HT2727?viewlocale=en_US.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/3bf7adb3-3fad-4a6b-bc91-0a4d5996ddf1_AppStore1-1.png)
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/b7976c0a-bcb1-4115-bc1f-6a040fd3916f_AppStore1-2.png)
Click on “How to recover missing purchased items”.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/e68cc505-fbcd-491a-8b4e-21a4b6e56b20_AppStore1-3.png)
Select Email.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/0d538888-dadc-4856-811d-43d46098a909_AppStore1-4.png)
Put your name/E-mail address, Apple ID and provide the requested information such as: - Device: User's phone device (Ex. iPhone 4S)- Item title: Coins – Ultimate Tennis- Order Number: Put order number of the transaction.- Details: provide a detailed description of the problem (Ex. Coins dispatch error.) Click 'Continue' to submit your request.
![](http://sgimage.img.mcdn.netmarble.kr/marbleone/20151110/13e76430-e046-4a73-8d92-351f2161a30c_AppStore1-5.png)
If you are having difficulties finding the order number follow this link: http://support.apple.com/kb/HT2727?viewlocale=en_US.