If you’re downloading via Wi-Fi, please make sure your connections are stable, and that you have not moved outside the coverage area. If you are downloading through a cellular network,
- For Android devices, please uncheck the message prompt that says “Download using Wi-Fi only”. If this box is checked, your download will not start unless you are connected to Wi-Fi.
- For iOS devices, go to Settings -> iTunes and App Store -> turn ON Cellular Data